Our Team

It is the collective skill and experience of this dynamic team that makes CSA effective for your organization. These individuals come with client savvy, a desire to make positive impact in your organization, and the talent, skills and resources to support your dynamic business needs.

Click on any team member's name below to learn more about them.

	Jennifer E. Sertl, President (jennifer@customerservicealliance.com) Leadership Development Call Center Expertise Business Strategy
	R. Warren Jones, Vice President of Development (warren@customerservicealliance.com)
	Ken Durbin, Vice President of Business Strategy (ken@customerservicealliance.com) Performance Consulting Learning Solutions Organizational Development
	Ryan P. Walsh, Benchmarking and Market Analyst (ryan@customerservicealliance.com) Financial Analyst Benchmarking and Market Research Business Consultant
	Taylor S. Brown, Senior Consultant (taylor@customerservicealliance.com) Curriculum Designer Organizational Development Facilitator
	Valerie Coleman, Consultant (valerie@customerservicealliance.com) Incentives Recognition Motivation