Our Clients

Ericson Business Communications
		Executive Coaching
		Administered Behavioral Profile
		Strategic Planning

Genesee & Wyoming Railroad
		Offer strategic planning expertise for current initiatives underway
		Support development of job descriptions for key customer service positions
		Provide structure and process for defining customer service measures
		Administer a Coaching Skills Inventory for determining areas for managerial enhancement

State University of New York at Geneseo, Office of Annual Giving
		Customized and delivered telephone & customer service skill workshop for student supervisors including customized role play and call scripting

The Leadership Factor
		Lead group process surrounding products and process offerings
		Facilitate multi-level focus groups regarding customers satisfaction
		Provide data analysis and support clients with process improvement
		Offer project management and business strategy expertise
		Deliver training and education seminars regarding key products

Nextel Partners, Inc.
		Collected and coordinated key scenarios that can help develop the decision making skills of new managers and sharpen those of practitioning managers
		Reinforced a "service" framework in the leadership team
		Explored the feasibility of developing some of your current training programs into an on-line format to eventually support e-learning initiatives

Roosevelt's Children's Center
		Gained insight into self-perceptions of the coordinators as well as their perceptions of current changes and how that effects their ability to do there work
		Uncovered belief systems that propel the individuals to take the actions they do. Discovered the current challenges faced and perceived resources that can make their jobs more endurable/enjoyable
		Conducted a leadership retreat for all coordinators that included self discovery, team building and business strategy

Sermar Management Corp.
		Developed & Delivered Customer Service Training for All Front Line
		Customized Training for Leasing Agents and Property Managers

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