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New York Office: Customer Service Alliance, Inc. 70 Linden Oaks 3rd Floor Rochester, NY 14625 tel: 585.383.5400 fax: 585.383.5205	California Office: Customer Service Alliance, Inc. 340 South 14th Street San Jose, CA 95112 tel: 408.981.6484	info@customerservicealliance.com © 2003 Customer Service Alliance, Inc. All rights reserved.