Module 8:
Confronting & Challenging Skills
Module List

Objectives:
Identify the corresponding coaching behaviors that exhibit confronting & challenging coaching skills
Discuss strategies to improve in this area based on the needs of the learning team

Key Points:
Clarify performance expectations with others. Do not assume that they know what is expected of them
Talk about performance problems in concrete terms. Do not use subjective judgments in discussing a person's performance
Emphasize improvements in the future, Do not dwell on past failures
Challenge others to accept more difficult tasks. Do not allow them to believe that they have reached their limits
Develop concrete strategies to improve the performance of others. Do not talk in generalities about needed improvement

As Supervisors:
Maintaining the self-esteem of your employee while confronting an issue is important
Many on your team may be performing at a "standard" level, but may not be giving you their personal best. Your ability to get comfortable with these coaching skills can impact your team morale