Module 2:
Communication Skills & Workforce Diversity
(Self-Awareness - Flexing Style & DiSC)
Module List

Time: 4 hours

Objectives:
Define stylistic diversity
Describe the business case for diversity
Describe various behavioral styles using DiSC
Explain how diversity produces creative business solutions
Explain by what is meant by "flexing style"
Summarize techniques for effective dialogue

Key Points:
Diversity produces creative business solutions by generating novel approaches to standard business situations.
Understanding your behavioral style can help you be more successful when communication with others with different style preferences
The more you can "flex your style" the more successful you will be with your customers and coworkers

As Supervisors:
You will create an environment of trust and productivity when you learn to communication effectively with your team members
Self -awareness will allow you to make the most positive choices for your career