Contact Us

New York Office:
Customer Service Alliance, Inc.
70 Linden Oaks
3rd Floor
Rochester, NY 14625

tel: 585.383.5400
fax: 585.383.5205

California Office:
Customer Service Alliance, Inc.
340 South 14th Street
San Jose, CA 95112

tel: 408.981.6484

Team Member E-mails:

Jennifer Sertl, Owner — jennifer@customerservicealliance.com
R. Warren Jones, Vice President of Development — warren@customerservicealliance.com
Ken Durbin, Vice President of Business Strategy — ken@customerservicealliance.com
Terry Mill, Senior Consultant — terry@customerservicealliance.com
Ryan P. Walsh, Benchmarking and Market Analyst — ryan@customerservicealliance.com
Taylor S. Brown, Senior Consultant — taylor@customerservicealliance.com
David E. Dorsey, Author — dorsey@customerservicealliance.com
Valerie Coleman, Consultant — valerie@customerservicealliance.com


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New York Office: Customer Service Alliance, Inc. 70 Linden Oaks 3rd Floor Rochester, NY 14625 tel: 585.383.5400 fax: 585.383.5205	California Office: Customer Service Alliance, Inc. 340 South 14th Street San Jose, CA 95112 tel: 408.981.6484	info@customerservicealliance.com © 2003 Customer Service Alliance, Inc. All rights reserved.