Customer Service Alliance, Inc. is the premier organizational effectiveness consulting firm.

We specialize in helping your organization maximize its current staff and business strategy. Our team consists of very experienced business strategy practitioners. From market study and competitive strategy to curriculum design and delivery we want to help you succeed and thrive in your respective market. Here are our core competencies:

• Strategic Planning
• Change Management
• Leadership & Customer Service Skill Curriculum Design
• Market / Competitive Strategy
• Satisfaction & Loyalty Survey Development and Application

Let us work with your team to extract and develop yours!

What makes us unique is our ability to internalize your mission and values and work as owners to solve your particular business challenge. Clarity, commitment and competence are our core values. We are continually "sharpening our saw" to ensure that you are getting the latest information and application of skills regarding human performance and knowledge management.

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CSA proposes to lead ABFS through this strategic initiative in alignment with the following three project management principles:

1. Adoption of a Winning "Customer Service Strategy" and "Customer Service Culture" will serve as the central and common point of connection for all project initiatives;
2. All "Strategic Visioning" and "Cultural Shift" work will be processed in parallel throughout project roll-out (to ensure integration and alignment between these 'twin towers' of contribution toward ABFS' go-forward strategy); and
3. "Customer Value Creation" (for external and internal customers), in all of its forms, will be the standard against which we will track our progress and measure our success.

The following diagram provides a visual depiction of this integrated framework:

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